Refund & Cancellation Policy

Effective Date: 06-07-2025

1. Appointment Cancellations & Fees

• Free rescheduling/cancellation is available if requested at least 24 hours before the scheduled appointment.

• Late cancellations (under 24 hours) or no-shows may incur a cancellation fee, which must be paid before scheduling future appointments.
  Clinics often set this between ₹500–₹2,000 or a flat fee per treatment hour

• Emergencies (e.g. illness, family matters) may be exempted at the clinic’s discretion.

2. Prepaid Services & Refund Eligibility

• Refunds apply only when:

  • The clinic cancels or reschedules the appointment.

  • Advance payment errors (e.g., double payment via card).

• No refunds for any portion of the fee once the service (consultation, diagnostics, treatment) is rendered

3. How to Request a Refund

• Submit a written refund application within 7–30 days of payment, depending on service type. Include:

  1. Appointment details (date, service).

  2. Payment receipt.

  3. Medical reasons, if applicable.

• Clinic reserves the right to verify and approve refunds. Services like consultations, diagnostics, and treatment planning are generally non-refundable .

4. Deductions & Charges

• Consultation and diagnostics: fees are non-refundable.

• Lab charges (crowns, dentures, aligners) may be deducted, especially if prostheses have been ordered or manufactured

• Sample clinic deductions:

  • ₹5,000 for aligners/implant/orthodontic treatments;

  • ₹3,000–₹10,000 for others, based on total cost

5. Mode & Timeline for Refunds

• Refunds are processed via the original payment method or bank transfer.

• Timeframes by clinic:

  • 5–7 working days

  • Up to 10–30 days for bank credits

6. Product Returns

• Unopened, unused dental care items can be returned within 7–14 days.

• Opened or used products and custom items are non-refundable

7. Dispute & Appeals

• If dissatisfied with a refund decision, patients can appeal within 7 days. These will be addressed promptly.

8. Policy Updates

• Smile Dental reserves the right to modify this policy.

• All changes become effective upon posting with the updated date.